Who is responsible for your information
Jackfish is responsible for the personal information covered by this notice. If you have a privacy question, call us on 01254 802125, email hello@jackfish.dev or use our contact form.
Information we collect
Depending on how you deal with us, this can include:
- Your name, business name, phone number and email address.
- The information you include in an enquiry or give us during a project.
- Quotes, project decisions, support requests and payment records.
- Basic technical records such as an IP address, browser type, requested pages and security logs.
- Website usage information where optional analytics are enabled and you have made the required cookie choice.
Please do not send confidential or sensitive information through the initial enquiry form.
Why we use it
- To reply to enquiries and discuss work you may ask us to carry out.
- To provide, support and bill for agreed services.
- To protect our website, systems and customers from misuse.
- To meet legal, tax and accounting duties.
- To understand and improve the website when optional analytics are allowed.
Our legal basis will normally be taking steps towards or carrying out a contract, meeting a legal duty, our legitimate interests in running and securing the business, or your consent where consent is required.
Who we share it with
We use carefully chosen providers for services such as website hosting, business administration, analytics and project support. They may process information only for the service they provide to us. We may also disclose information where the law requires it or where it is needed to protect a person, our customers or our legal rights.
We do not sell personal information.
International processing
Some service providers may process information outside the UK. Where that happens, we use an appropriate safeguard required by UK data-protection law or choose a country recognised as providing adequate protection.
How long we keep it
We keep information only for as long as it is reasonably needed for the purpose collected, to support a continuing customer relationship, or to meet legal, tax, accounting and dispute-handling requirements. Unsuccessful enquiries are removed when they are no longer useful for following up the request. Security records are normally kept for a shorter operational period.
Your rights
UK data-protection law may give you rights to access, correct, erase, restrict or receive a copy of your information, and to object to some uses. You can withdraw consent at any time where we rely on consent. These rights can depend on the circumstances and may have legal exceptions.
Contact us first and we will try to put things right. You can also complain to the UK Information Commissioner’s Office through ico.org.uk.
Changes to this notice
We will update this page when our services or use of information changes in a meaningful way. The date at the top shows the latest revision.